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Order cancellation policy

Ⅰ. Order Cancellation Policy

Thank you for shopping with us.

To ensure accurate and efficient processing of orders, please read the following order cancellation information carefully before confirming your purchase.

This policy applies to orders within Australia.

Ⅱ. Situations Where Cancellation is Possible

You may request to cancel your order under the following circumstances:

  • If the order has not been shipped, you can request cancellation within 72 hours after payment.

  • Once the order enters the shipping process, it is considered dispatched, and cancellations will no longer be accepted.

  • Only orders that have not been processed or shipped can be cancelled.

Ⅲ. Situations Where Cancellation is Not Possible

Orders generally cannot be cancelled under the following conditions:

  • The order has been shipped or handed over to the carrier.

  • Delivery fails due to incorrect shipping details or other key information provided by the customer.

If the order has been shipped, you may still apply for after-sales support upon receiving the product, following our Return, refund, and exchange policy.

Ⅳ. How to Submit a Cancellation Request

To cancel an order, please contact our customer support team using one of the following methods:

When submitting a cancellation request, please provide the following details:

  • Order number

  • Proof of payment (such as a screenshot or receipt)

  • Brief reason for cancellation

Ⅴ. Review and Refund Process

We will review your request within 3 business days after receiving the complete information and will notify you of the outcome via email.

Refunds typically apply to orders that have not been shipped or, in rare cases, if the goods are successfully intercepted or returned.

If a refund is approved, it will typically be returned to the original payment method (e.g., Visa or Mastercard).

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If you do not receive your refund within a reasonable time, we recommend contacting our customer support team for further assistance.

Ⅵ. Data Protection and Privacy

Any personal information collected during the cancellation process will be handled in accordance with the Australian Privacy Act, including:

  • Privacy Act 1988

  • Australian Privacy Principles (APPs)

This information will only be used for order cancellation and after-sales management.

If you wish to access, correct, or delete your personal information, please contact our customer support team.

Ⅶ. Contact Information

Address: 130 CHARLES CIR, CATHERINE, AL, 36728-2900

Contact Number: +1(908) 758-6314

Email: contact@mobelira.com

Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (Australia/Sydney, AEST/AEDT)